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Online Buying FAQs
As our business is purely consumer-focused and to ensure we are able to fulfil a maximum number of customer's order, we have a limit of 30 items per ...
As the nature of our business is the purchase and sale of second-hand items, all the items listed on our website are second-hand, unless stated. Most item...
In order to buy and sell on webuy.com you need to create an account. You can do this by clicking the Sign Up option at the top of the page. Please note ho...
If you've changed your mind about an order and wish to cancel it, you need to email us using the contact form HERE. Please select Order Cancellation/Ad...
When making a purchase from webuy.com you can choose to pay using one of the below methods: CeX Voucher* Credit/Debit Card Apple Pay (on supported devi...
Once the order has been placed, the bank often allocates the required funds. This means that the bank has made the funds unavailable to you as we wait to ta...
Unfortunately, not all CeX stores are fulfilling online orders. So whilst stock from those stores is unavailable to order online, it can still be viewed s...
When an online order has been placed, Card providers allocate the required funds for that order. This means that the transaction amount is unavailable to yo...