Hi, how can we help you?

Returning an unwanted item?  To give you added peace of mind this Christmas, we are extending our returns period.  Anything you buy between Nov 1st and D...

You can take your item(s) back to your nearest CeX store (don't forget your invoice!) and have them processed as per our Returns policy.  Alternati...

Any unwanted online order can be returned for a full refund by going into any CeX store or by posting the item(s) back to us within the first 14 days of t...

All items purchased have a 5-year warranty except consumables (e.g. removable batteries, projector bulbs). If you purchased an order online and it becom...

If the item you have received is damage, then you need to let us know that you intend to return it as soon as possible by using our contact form HERE.  ...

Please allow up to 14 days for an order to be delivered. If you still haven't received your items after that period, then please use the contact form HE...

Yes, shipping fee will be refunded in full for all items returned as unwanted or items which are returned within the first 6 months. For items returned afte...

When we receive your item it will be tested for faults and to confirm that it is covered by our returns policy. If we cannot replicate a fault or cannot f...

Let us know about the order mix up and that you intend to return it as soon as possible by using our contact form HERE.  You can then follow the online ...