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Delivery Questions

I'm unable to track my order?
Once you receive your automated dispatch email, please allow up to 24 hours for the tracking details to reflect on our partner websites. For orders disp...
How long does delivery take?
For orders dispatched via DPD, delivery should take no more than 1 to 3 working days (Orders to Northern Ireland / Isle of Man / Isle of Wight may take an a...
What are your delivery fees?
There is a £2.95 postage and packaging fee per individual item.
Where will you deliver my goods?
We deliver to all areas of the UK to the registered billing address on the payment card used or to the provided UK address linked to your WeBuy account. We ...
Can I change the delivery address for my order?
Once an order has been placed, the details can't be changed (including delivery address). Please make sure your details are up to date on your "My ...
What couriers do CeX use to send out orders?
We use DPD to deliver our orders. If you select a “leave in a safe place” option with DPD, the parcel will be delivered in line with the instructions yo...
My order has been dispatched but hasn't arrived?
It usually takes just 1 to 3 working days* for orders to arrive. However, we do ask that you allow up to 10 days for orders sent by DPD. Please note that y...
How do you deal with items lost in transit?
If you order has not been delivered within 10 days, please contact us using the webform HERE. Please note, if you select a “leave in a safe place” optio...
I have only received part of my order
Orders placed on webuy.com may be sourced from different stores across the UK, which means your order may arrive in separate packages. Our systems are desig...